Help Desk

All orders must be placed online. We do not take phone orders.


DISCOUNTS

VIP Customer Discount
Return customers receive a discount. Sign up for a customer account and you’ll receive a 5% discount starting with your 3rd order.

Bulk Order Discount
The following discounts apply to bulk orders and are automatically applied to your online orders:

5% off an order $500 or more (excluding shipping costs).

10% off an order $4,000 or more (excluding shipping costs).


CUSTOMER ACCOUNTS

How do I sign up for a customer account?
Click here to create a customer account.

How do I apply my tax exempt certificate to my order?
Before you place the order, set up a customer account on our website and send your Resale Certificate to adminfp@sfpusa.com or Facebook messenger. We will mark your account tax exempt before you place your order.


DELIVERY / PICK UP

Shipping image

When will my order arrive?
Transit time is usually 3-5 business days.

How much will shipping cost?
When placing an online order, place the items you would like in your cart and begin the checkout process. Your shipping costs (which are based on weight & zip code) will be calculated for you BEFORE you are asked for your payment.

Can I pick up my order?
Yes, you can pick up your order at our warehouse, located in Westminster, MD. Please contact us at adminfp@sfpusa.com to arrange pickup. The order must be placed online and we refund any shipping costs once the order has been picked up.

Where are you located?
Our warehouse is located in Westminster, MD.


RETURNS

What is your return policy?
Returns are accepted within 10 days of receipt. Customer is responsible for return shipping charges. Product must be returned in its original form. Once we receive your return, we'll credit you the cost of the original item minus the shipping costs. For more, see our full return policy.

Where do I send returns?
Snavely International
Attn: In & Out Home Products
1241B New Windsor Rd.
Westminster, MD 21158

CANCELLATIONS

What if I need to cancel my order?
Please contact us at adminfp@sfpusa.com to cancel your order.


ORDER ISSUES

Missing item

Please contact us at adminfp@sfpusa.com

Damaged or defective item
Please contact us as adminfp@sfpusa.com. We gladly can send a replacement. We request photos on damages. The item does not need to be returned to us.

Incorrect item
Please contact us at adminfp@sfpusa.com. We will gladly send the correct item and provide a return label for the incorrect item.