Help Desk
All orders must be placed online. We do not take phone orders.
DISCOUNTS
Bulk Order Discount
The following discounts apply to bulk orders and are automatically applied to your online orders:
5% off an order $500 or more (excluding shipping costs).
Buy More, Save More. Check out our Pallet Pricing (only for certain products).
CUSTOMER ACCOUNTS
How do I sign up for a customer account?
Click here to create a customer account.
How do I apply my tax exempt certificate to my order?
Before you place the order, set up a customer account on our website and send your Resale Certificate to info@sfpusa.com. We will mark your account tax exempt before you place your order.
DELIVERY / PICK UP
When will my order arrive?
Transit time is usually 3-5 business days for small parcel and 5-7 business days for large parcel.
How much will shipping cost?
We do not charge anything additional for shipping cost. Taxes will be shown in your cart at the time of checkout.
Can I pick up my order?
Yes, you can pick up your order at our warehouse, located in Westminster, MD. Please contact us at info@sfpusa.com to arrange pickup. The order must be placed online.
Where are you located?
Our warehouse is located in Westminster, MD.
RETURNS
What is your return policy?
Returns are accepted within 10 days of receipt. Customer is responsible for return shipping charges. Product must be returned in its original form. Once we receive your return, we'll credit you the cost of the original item minus the shipping costs. For more, see our full return policy.
Pallet orders must be returned in full to qualify for refund.
Where do I send returns?
Snavely International
Attn: In & Out Home Products
1251 New Windsor Rd.
Westminster, MD 21158
CANCELLATIONS
What if I need to cancel my order?
Please contact us at info@sfpusa.com to cancel your order.
ORDER ISSUES
Missing itemPlease contact us at info@sfpusa.com
Damaged or defective item
Please contact us as info@sfpusa.com. We gladly can send a replacement. We request photos on damages. The item does not need to be returned to us.
Incorrect item
Please contact us at info@sfpusa.com. We will gladly send the correct item and provide a return label for the incorrect item.